US Shipping Policy
We take pride in every order at Macaron + Me and our goal is for you to receive your items as soon as possible. We usually fulfill orders within 24 hours in order to expedite the shipping process. Free shipping is available with a minimum of $75 purchase within the United States, and standard shipping for Alaska, Hawaii, Guam and Puerto Rico is $10. Most orders will arrive in 3-5 days anywhere in the U.S. (excluding the holiday season). During times of high volume or a new release, shipping time may be extended by a day or two. If you need to change something in your order, please email us at firstname.lastname@example.org and we will do our best to make any adjustments if the order has not already been fulfilled. We cannot guarantee order cancellations or changes, especially in times of high volume. Please download the shop app to check order status updates.
Items may be shipped via USPS, UPS, or Fedex directly from our warehouse in the great state of Texas. Once an item leaves our hands it is in the hands of the assigned courier with a tracking number. We are not responsible for delays caused by the postal system, damaged or stolen packages or replacement of lost orders submitted with the incorrect delivery address or information. If your package is delayed or missing, it is your responsibility to contact the last courier location to file a claim.
If your package states it was delivered and you did not receive it, it is your responsibility to file a claim with the postal service.
We offer ROUTE shipping insurance as an add on option to your delivery service.
International Shipping Policy
We currently only ship to Canada for additional shipping costs that will be provided during your checkout process. Orders over $150 ship for free. For your convenience, applicable duties may be prepaid upon checkout. Macaron + Me is not responsible for for and customs charges that may be incurred. Please know that international orders can take up to 12 weeks to clear customs and ship. Please take this into consideration when placing your order.
Refused or Undeliverable Packages
Refused or undeliverable packages are subject to return shipping costs that vary by shipping method that was used in the original order. We will deduct shipping fees from your invoice for orders marked as undeliverable, refused, or insufficient address.
Refused, insufficient address, or undeliverable packages will be refunded minus all shipping charges and $8 undeliverable fee, which will be deducted from your original payment. Please place a new order with the correct shipping address/information if you would like the order to be resent.
If you are having your Macaron + Me package sent to a business or commercial address, it is required that you include a contact or person of attention, including the first and last name in Line 1 or your package will be delayed and you will be contacted by a representative.
We can’t wait for you to receive your package. Soft, sweet, and coziness is on the way!